Valdis Corick
GoonFleet GoonSwarm
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Posted - 2007.05.26 02:03:00 -
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Now here are a couple problems (and proposed solutions) that are also being overlooked as well.
Petition System - Causal deletions: If petitions are unfounded or not applicable, they need to be responded to, not casually deleted. Every petition needs to be treated in a serious manner, and it is highly suspicious when petitions, even ones of harmless actions like a CCP-Staff adding him (or her)self as a Director to a corp without asking permission first. Every petition should be responded to, even if it's a simple cut and paste response of "This matter is being looked into" although canned responses are a far cry from ideal, it's a lot less sinister and dissapointing for a customer to have their petitions outright deleted.
Summary/Solution: Every petition should be responded to. GM's should not be allowed to close petitions without giving a response first.
Real-World Example: I worked for an IT support group in college, and there was a reoccuring problem where people would accidentally close work order requests without responding to the customer first. They hardcoded into the system a policy that the customer must be contacted before the order can be closed. Worked like a charm and then there was always a paper trail to refer to decisions.
EVE-O Banning/Closed Threads - CCP's policy of not allowing players to discuss GM decisions or possible exploits needs to be looked into, especially with the notorious problems involving the petition system. There also needs to be an official sotre of GM decisions to prevent mixed messages being sent about questionable in-game activity. The most obvious example is the difference of opinions heard about what is commonly referred to as "POS Bowling". First it's considered an exploit, then it's grey area, then it's acceptable.
Summary: CCP needs to create an official "rule book." A place where GM decisions are recorded and can be referenced. This will help CCP create a more unified front and protect against claims of "favoritism"
IA's Cloak and Dagger Effect:
- Constantly saying "we'll look into it, actions will be taken" will not help the problem at this point. The only way to regain trust and confidence in the consumer base is a full disclosure of the actions being taken. Of course nitty gritty details of actual punishments or even names can be ommited (or changed) but we need to see proof that this is being taken care of and not being swept under the carpet only to reamerge later. With the T20 incident, we were led to believe that IA would keep anything like this from happening again. And we all see how that went.
Summary: CCP needs to address all accusations head on. If the accusations are unfounded and false then tell us (and even better providing proof). Give us a real reason why Admiral Cad;jklfal;kj banned the ISD guy. Give us a real reason why Sharkbait was poking around as a director in a corp.
These are a list of problems that I think are well-founded enough to demand action, and are also not targeted against any particular playerbase, just against CCP.
IN CONCLUSION, PLEASE MAKE CHANGE TO PETITION SYSTEM SO PETITIONS CANNOT BE CLOSED WITHOUT A RESPONSE TO THE PETITIONER.
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